We're sorry to hear that. Please accept our apologies.
To receive a full refund, please return the defective item to us in its original and unused condition together with its original packaging, within 30 days from the date of delivery. CookingPal will shoulder the return shipping costs.
In addition, please contact our customer service immediately with your name, order number, and photograph/s of the defective parts. We strive to solve issues regarding defects on a case-to-case basis in order to effectively address your problem.
Email us at support@cookingpal.com or call (866) 548-3092. We'll do our best to assist you.
